01What to tell us
Your street or nearest major intersection, what the problem looks like, whether the water is off and how long it has been happening. If you can, mention the age of the house. A 1955 bungalow in Wexford and a 2015 condo near the Town Centre need very different first questions.
02Where we work
We cover Scarborough from Victoria Park Avenue to the Rouge and from the lake to Steeles, including every neighbourhood listed on the map pages.
03Calling outside working hours
With water still running, get the main closed before you dial. Tell us if sewage is involved, if anyone in the house is vulnerable, or if water is near electrical equipment.